TEAM LEADING - 3 Days - Cost : £1050

WHO WILL BENEFIT

Newly appointed team leaders within the IT function. It is also suitable for team leaders of limited experience who now wish to consolidate and develop their management skills through formal training.

COURSE OBJECTIVES

Upon successful completion of the course delegates are able to:
o Assess and organise resources
o Define and estimate tasks
o Create an effective work plan
o Motivate their team
o Measure and report progress
o Resolve problems and keep in control
o Lead successfully

COURSE CONTENTS

THE IT FUNCTION AND THE ROLE OF THE TEAM LEADER
Business objectives and the IT function
o Quality Issues
o Role of the team leader
o Qualities of leadership

PLANNING AND THE USE OF RESOURCES
The planning cycle
o Deliverables and task definition
o Estimating o Planning aids
o Team characteristics
o Allocating resources
o Minimising risk

PROGRESS CONTROL
Measuring methods
o Avoiding the "90% Complete" syndrome
o Keeping to plan
o Taking corrective action

INTERVIEWING
Basic principles
o Preparation - four key points
o Conduct and control

MEETING SKILLS
Setting objectives
o Agenda and minutes
o Keeping to the point
o Actions and follow-ups

PROGRESS REPORTING
Objectives and purpose
o Content and level
o Verbal and written reports

QUALITY ASSURANCE
Need for standards
o Walk-throughs and the 'ego-less' environment

LEADING THE TEAM
Team building
o Team dynamics
o The task, the team and the individual Motivation - Maslow's Hierarchy of Needs
o Delegation, responsibility and sharing decisions
o Counselling, training and personal development

MANAGEMENT ISSUES - SOLVING PROBLEMS
Problem definition
o Dealing with crises
o Recognising stress

COURSE REVIEW
What makes a good leader?
o Keys to success
o "We did it ourselves"

COURSE FEATURES

All through the course delegates work - both singly and in small teams - on challenging exercises specially designed to develop their leadership skills.
These include:
o Resource planning and team organisation
o Task definition and estimating
o Task allocation and planning
o Progress measurement with role-played interviewing of team members
o Crisis handling and conflict resolution
o Progress reporting to higher management

Schedule